# Privacy Policy for WCRM
**Last Updated:** September 23, 2026
This Privacy Policy describes how **WCRM** ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at https://wcrm.webspace360.co.uk (the "Site") or use our customer relationship management, automation, and messaging services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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## 1. Information We Collect
We collect information directly from you, automatically when you use our platform, and from third-party services you integrate with WCRM.
### A. Information You Provide to Us
* **Account & Contact Data:** Name, business email address, phone number, company name, billing address, and login credentials when you sign up for a trial or account.
* **Payment Information:** Payment details (e.g., credit card information) processed securely via our third-party payment processors. We do not store full payment card details on our servers.
* **Customer Support & Communications:** Information you provide when contacting our support team, requesting a demo, or participating in surveys.
### B. Data Processed on Behalf of Our Clients ("Platform & Service Data")
When you connect third-party platforms (such as Meta services, including WhatsApp Business API, Facebook, Instagram, or Telegram) to WCRM, we process data on your behalf as a Data Processor:
* **Message & Conversation Data:** Incoming and outgoing messages, chat histories, contact lists, interaction metadata, and media shared through your connected messaging accounts.
* **Subscriber & Lead Data:** Phone numbers, contact tags, custom fields, and profile names of your end-customers who interact with your business.
### C. Automatically Collected Information
* **Usage & Device Data:** IP address, browser type, operating system, device identifiers, pages visited, time spent, referring URLs, and performance metrics.
* **Cookies & Tracking Technologies:** We use cookies and similar technologies to maintain session state, remember user preferences, and analyze platform traffic. You can manage cookie preferences via your browser settings.
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## 2. How We Use Your Information
We use the collected information for the following business purposes:
* **To Provide and Maintain the Service:** Operating our multi-agent team inbox, chatbot builder, automated notifications, and marketing tools.
* **To Process Transactions:** Managing subscriptions, invoicing, and payment processing.
* **Platform Analytics & Improvement:** Monitoring platform usage, fixing technical bugs, and improving our features and user interface.
* **Customer Support:** Resolving technical issues, responding to inquiries, and assisting with platform onboarding.
* **Communication:** Sending service updates, administrative alerts, security notices, and promotional marketing (where permitted; you may opt out at any time).
* **Legal Compliance & Security:** Detecting and preventing fraudulent activities, enforcing our Terms of Service, and complying with applicable laws.
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## 3. How We Share Your Information
We do not sell, rent, or trade your personal information. We only share information in the following circumstances:
* **Third-Party Service Providers:** We share data with trusted vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors, analytics platforms, and customer support tools). These providers are bound by strict confidentiality obligations.
* **Third-Party Messaging Integrations:** To enable core features, data is transmitted to official messaging channels you connect (e.g., Meta/WhatsApp Business API) according to your account configuration.
* **Legal Requirements:** We may disclose information if required to do so by law, court order, or governmental request, or to protect the safety, rights, or property of WCRM, our users, or the public.
* **Business Transfers:** In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the transaction.
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## 4. Data Protection & Security
We implement industry-standard technical and organizational security measures to safeguard your data against unauthorized access, loss, misuse, or alteration. These measures include data encryption in transit (SSL/TLS) and at rest, access controls, and regular system monitoring.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
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## 5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain active subscription accounts, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
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## 6. Your Data Rights
Depending on your location (e.g., European Economic Area/UK under GDPR, or California under CCPA/CPRA), you may have the following rights regarding your personal information:
* **Access & Portability:** Request a copy of the personal data we hold about you.
* **Correction:** Request that we update or correct inaccurate or incomplete data.
* **Deletion:** Request that we delete your personal information, subject to legal exceptions.
* **Restriction & Objection:** Object to or restrict the processing of your data in certain scenarios.
* **Opt-Out of Marketing:** Unsubscribe from marketing communications using the link in any promotional email or contacting us directly.
To exercise any of these rights, please contact us at **support@webspace360.co.uk**.
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## 7. Third-Party Links & Services
Our website and platform may contain links to external sites or services not operated by us. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party service you connect to WCRM.
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## 8. International Data Transfers
Your information may be transferred to and processed on servers located outside your state, province, or country. We take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable data protection laws.
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## 9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, sending an email or platform notification.
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## 10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
* **Website:** https://wcrm.webspace360.co.uk
* **Email:** support@webspace360.co.uk
* **Company Name:** WebSpace360 Ltd
* **Address:** 71-75 Shelton Street, London, WC2H 9JQ