Vendor Terms

# Terms and Conditions for WCRM **Last Updated:** September 23, 2026 Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the **WCRM** website located at https://wcrm.webspace360.co.uk (the "Site") and the customer relationship management, automation, and messaging services provided by **WCRM** ("we", "us", or "our") (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access or use the Services. --- ## 1. Description of Service WCRM provides a cloud-based Software-as-a-Service (SaaS) platform that enables businesses to manage customer messaging, build automated chatbots, manage team inbox workflows, and run broadcast communications across third-party channels (including Meta platforms such as WhatsApp Business API, Facebook, Instagram, and others). --- ## 2. Account Registration & Eligibility * **Eligibility:** You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By registering, you represent and warrant that you have the authority to bind your organization or business entity to these Terms. * **Account Security:** You are responsible for maintaining the confidentiality of your account credentials (usernames and passwords) and for all activities that occur under your account. You must notify us immediately at **support@webspace360.co.uk** upon becoming aware of any breach of security or unauthorized use of your account. * **Account Information:** You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete. --- ## 3. Acceptable Use & Compliance You agree to use WCRM only for lawful purposes and in accordance with these Terms. ### A. Compliance with Messaging Policies When utilizing third-party integrations (e.g., Meta/WhatsApp Business API), you must comply strictly with all third-party policy guidelines, including Meta’s WhatsApp Business Messaging Policy, Commerce Policy, and Terms of Service. ### B. Prohibited Activities You expressly agree **NOT** to use WCRM to: * Send spam, unsolicited messages, or unauthorized commercial broadcasts in violation of applicable laws (e.g., CAN-SPAM, GDPR, or local communication laws). * Send messages to individuals who have not explicitly opted in or consented to receive communications from your business. * Upload, post, or transmit content that is illegal, harassing, defamatory, abusive, threatening, fraudulent, obscene, or harmful. * Impersonate any person or entity or misrepresent your affiliation with any person or entity. * Attempt to reverse engineer, decompile, hack, or disrupt the integrity or performance of the Services. * Process sensitive data (e.g., health data, sensitive personal identification numbers) unless permitted under explicit separate agreement. Failure to adhere to acceptable use rules may result in immediate suspension or termination of your WCRM account without prior notice. --- ## 4. Subscriptions, Payments, & Refunds * **Subscription Fees:** Access to WCRM is provided on a subscription basis (monthly or annually). Fees are billed in advance based on your selected plan. * **Third-Party Messaging Charges:** Conversation fees, messaging utility charges, or Meta platform fees incurred through Meta/WhatsApp Business API usage are billed according to your subscription tier or consumption rate. * **Payment Processing:** All payments are securely processed by third-party payment providers. You authorize us to charge your provided payment method for recurring subscription fees until canceled. * **Cancellation:** You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of your current billing cycle. * **Refund Policy:** Except as required by law or specified in a trial offer, subscription payments are non-refundable. --- ## 5. Intellectual Property Rights * **Our Ownership:** The WCRM platform, site content, software, logos, trademarks, visual design, and proprietary technology are and will remain the exclusive property of WCRM and its licensors. * **Your Content & Data:** You retain full ownership of all data, customer information, text, media, and files you upload or process through the Services ("User Data"). You grant us a limited, non-exclusive, worldwide license to host, copy, process, and transmit your User Data solely as required to provide and maintain the Services on your behalf. --- ## 6. Third-Party Services & Integrations WCRM enables integrations with third-party platforms, such as Meta (WhatsApp, Facebook, Instagram), Telegram, CRM systems, and workflow webhooks. * We do not control and are not responsible for the availability, performance, policies, or practices of any third-party services. * Your use of third-party platforms is governed by the respective terms and privacy policies of those third-party services. * We shall not be liable for any service interruptions, loss of access, or data issues resulting from changes made by third-party providers. --- ## 7. Data Privacy & Protection Our collection and handling of personal data in connection with the Services are governed by our [Privacy Policy] https://wcrm.webspace360.co.uk/page/20207ef3-f35c-4a1d-8569-8b6cf1ca18c9/privacypolicy (or your hosted Privacy Policy URL). By using WCRM, you acknowledge and consent to our data practices as described in the Privacy Policy. --- ## 8. Service Availability & Modification * **Availability:** We strive to maintain high availability and uptime for our platform. However, we do not guarantee uninterrupted access, as the Services may be subject to routine maintenance, updates, or technical outages beyond our control. * **Modifications:** We reserve the right to modify, update, or discontinue features of the Services at any time, with or without prior notice. --- ## 9. Disclaimer of Warranties THE SERVICES ARE PROVIDED ON AN **"AS IS"** AND **"AS AVAILABLE"** BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. --- ## 10. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WCRM, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO WCRM IN THE THREE (3) MONTHS PRECEDING THE CLAIM. --- ## 11. Indemnification You agree to defend, indemnify, and hold harmless WCRM and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, losses, or costs (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of the Services, or your violation of third-party rights or applicable laws. --- ## 12. Termination We may terminate or suspend your access to the Services immediately, without prior notice or liability, if you materially breach these Terms or fail to pay applicable subscription fees. Upon termination, your right to use the Services will immediately cease, and your data may be deleted in accordance with our data retention policies. --- ## 13. Governing Law & Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of **United Kingdom**, without regard to its conflict of law principles. Any dispute or claim arising out of or in connection with these Terms shall be resolved exclusively in the competent courts located in **London*. --- ## 14. Changes to Terms We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after revisions become effective, you agree to be bound by the revised terms. --- ## 15. Contact Information If you have any questions about these Terms and Conditions, please contact us: * **Website:** https://wcrm.webspace360.co.uk * **Email:** support@webspace360.co.uk * **Company Name:** WebSpace360 Ltd * **Address:** 71-75 Shelton Street, London, WC2H 9JQ